Rekruuto, the premier growth assistant agency, is seeking a highly skilled Virtual Assistant (VA) to support our client in a role involving operations, client service, and potential growth-related tasks.
Hours: US Eastern Time: 9.30 am - 5.30 pm****
Responsibilities:
- Client support - communicate with clients through email and chat, uphold a high standard for patient experience in all patient interactions
- Order all advanced diagnostic testing and supplements for clients
- Manage client and practitioner inquiries through chat and email - coordinating any conflicts with scheduling - late cancellations, re-bookings, no shows etc.
- Client check ins - checking in with patients to address questions on care delivery and logistics
- Social Media - clear all notifications daily on Facebook and Instagram, respond to comments, post, and comment in groups, and source new Facebook groups
- Portal - assist coaches, clients, and the development team with issues pertaining to the portal and resolve them in a timely manner. Update pricing and add in new products at the request of the coaches
- Community - manage the community page, respond to questions/comments, and welcome newcomers
- Work closely with our tight-knit team, always strategizing on ways to improve our process based on our strong patient relationships and feedback
Requirements
- An extremely well-organized individual who does not get overwhelmed when there are many tasks/clients to handle etc. Thrives in a fast-paced, busy startup environment.
- Prior experience interacting with clients through healthcare operations, medical assisting, or care coordination.
- Competency with Google Drive, Docs, Sheets, etc. Quick to pick up technical skills
- Demonstrable writing skills, organizational skills, and attention to detail
- Self-starter, strong follow-through, and speed of execution
- Fluency in English is a must
If you possess the required English language skills, operational acumen, and a passion for providing exceptional client service, we invite you to join our team and make a significant impact on our client's business growth.